Can I send you a broken watch?
Yes. We will happy to quote to buy your used and non-working watches. Many watches we receive have not worked for many years or may require a battery or service which makes them not economically viable to fix at a jewellers.
Can I send you more than one watch?
Yes. We receive many collections and job lots of watches. This may be watches found in house clearance or people looking to reduce their collections. We are happy to quote to buy any number of watches from you.
You may submit multiple watches on a single quote request form providing watches are clearly photographed and details of each watch are listed in the description.
How quickly will I receive my quote?
We try to respond the same day during working hour however during busy periods we may respond the next working day.
How quickly will I get paid?
We usually pay on the same working day of receipt of your watch (Mon-Fri) however during busy periods we sometimes process payments the next working day.
Do you offer a sale or return service?
No. We will only offer to buy your watch outright. We do not sell watches on commission or offer part exchange.
Can I send you watches from outside the UK?
No. For the time being we only operate in the UK.
Do you pay for my postage?
No. You will need to cover postage and appropriate insurance yourself. We are able to quote higher prices to purchase your watch by not covering this cost. We will however cover the return postage cost should you not accept our final offer to buy your watch.
How should I post my watch to you?
We recommend you use Royal Mail Special Delivery (insurance available up to £2,500). We use a Royal Mail PO Box forwarding address, therefore your package will be tracked until delivery to our premises.
Where your parcel exceeds £2,500 in value, please contact us prior to posting and we will arrange for third party delivery insurance.
Can I deliver my watch to you in person?
Yes. Once you have received and accepted our quote you may personally deliver your watches to our office in Hertford, Hertfordshire. Please call to arrange a convenient time. Delivery is strictly by appointment.
Are there any watches you don’t buy?
Yes. Please refer to our Watches we Buy page for watches we do not buy.
Why did you not provide a quote to buy my watch?
Please see our Watches we Buy page. Remember, we can still offer you the scrap value of your watch however it will not always be economically viable to send it to us unless you are selling as part of a large job lot.
We may also not quote if images of the actual watch are not attached, or insufficient information to identify the watch model are provided.
Where do you sell your watches?
We sell our watches through a number of third party dealers and retail outlets. At present we are not seeking any further partnerships.